Customer Care Representative

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IBM Daksh

January 2006 – May 2006

Pasig City, Philipppines


I provided technical support and general customer care to North American customers by representing a premier US consumer electronics corporation.


Customer Care Representative

+10,000 employees

January 2006 – May 2006 (5 months)Industry: Business Process Outsourcing
Department: Operations
Account: Thomson Electronics

Product Line: Consumer Electronics (television sets, media players, VCRs, satellite dishes, telephones,           cables and components, remote controls, audio speakers, etc.)

Support Type: Tech Support, After-Sales, Customer Care
Customer Base: North America (mainly)

* topped the Core Skills training exam among over 120 trainees belonging to the pioneering batch


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